Refunds, Returns, Cancellations: We do our best to provide high quality seed that will grow at your location. That being said, we cannot guarantee success as there are many factors that could influence germination and development of native plants at any particular site. Therefore, we do not offer blanket refunds once your order has shipped. If you change your mind about your order, we can refund the full purchase price before shipping. Returns are processed when they are received and would be refunded the price of the seed minus shipping. If you have any questions or concerns about your order, we always try to help in any way that is reasonable. You can contact customer service via phone (719-942-3935) or email (info@westernnativeseed.com)